Questions, answered
Everything about ordering, collection and trade prices. Can’t find it? WhatsApp us.
Ordering
How do I place an order?
Order online in our shop, choose a collection slot and collect from our Hanley depot. You can also message us on WhatsApp on 07352 427535 or call 01782 873547 with what you need, and we will confirm stock and have it ready for you to collect.
Do you deliver?
No. We are click & collect only. Order online and collect from Unit 4 Westmill St, Hanley, Stoke-on-Trent ST1 3EL, Monday to Friday 9am to 5pm, and Saturday and Sunday 10am to 4pm. Most orders can be collected the same day. See how click & collect works.
Is there a minimum order?
No. There is no minimum order. Buy one case or as many as you need.
Do I need a membership to buy from you?
No. There is no membership, no sign-up fee and no annual fee. Trade customers and the public can both order, and everything is sold by the case.
Do you sell single items or only cases?
Cases only. We are a wholesaler, so everything is sold by the case, whether you are buying for a business or for yourself.
Are your prices shown online?
Yes. Every product in our shop shows its public price, including VAT. Approved trade customers can switch the site to trade prices with a trade code.
What does PM mean on a product?
PM stands for price-marked. The retail price is printed on the pack, for example PM £1.85, so your customers can see what they should pay. The price you pay us is shown separately.
What brands do you stock?
Soft drinks from Coca-Cola, Pepsi, Fanta, Sprite, 7UP, Dr Pepper, Vimto, Rio, Tango, Rubicon, Barr and Volvic. Energy drinks from Monster and Red Bull. Confectionery and snacks from Mars, Snickers, Twix, Bounty, Maltesers and Pringles. See the full range in our shop.
How does your pricing compare to cash and carry?
Competitive on major brands, and because our prices are published you can compare for yourself. Ordering ahead also saves time: no membership, no trolley to push round the aisles and no checkout queue. Your order is picked and ready when you arrive.
How often can I order?
As often as you need. There is no contract or commitment. Order when you need stock and collect in a slot that suits you.
Collection
How does click & collect work?
Order online in our shop and choose a collection day and time slot. You can pay by card online or pay when you collect. Bring your order reference with you, and your order will be ready within your slot. Collection is from Unit 4 Westmill St, Hanley, Stoke-on-Trent ST1 3EL, Monday to Friday 9am to 5pm, and Saturday and Sunday 10am to 4pm.
What are the collection slots?
Monday to Friday: 9am to 11am, 11am to 1pm, 1pm to 3pm and 3pm to 5pm. Saturday and Sunday: 10am to 12pm, 12pm to 2pm and 2pm to 4pm. We're closed on bank holidays. Pick the slot that suits you at checkout.
Can I order for same-day collection?
Yes. Order at least 90 minutes before the end of a slot and, as long as the stock is available, you can collect in that slot. If you cannot see a same-day slot at checkout, call us on 01782 873547 and we will tell you whether we can have your order ready.
Can someone else collect my order?
Yes. Anyone can collect on your behalf. They just need to bring the order reference.
Where do I park and load?
Pull up outside Unit 4 Westmill St and we will help you load your cases. If you need a hand, call us on 01782 873547.
I am not in Stoke-on-Trent. Can I still order?
Yes. Customers collect from across Staffordshire, Cheshire and beyond. Order online before you set off, so your order is picked and ready to load when you arrive. See how click & collect works.
Trade & payment
What is a trade code?
A trade code switches the site from public prices to trade prices. Public prices include VAT and are available to everyone. Trade prices are shown ex VAT and are only available to approved trade customers.
How do I get a trade code?
Apply on our trade page with your business details. Once your application is approved, we send you a trade code to use when you shop online.
Can members of the public buy from you?
Yes. We are trade first, but the public are welcome. Public prices include VAT, and everything is sold by the case.
What payment methods do you accept?
Pay by card online when you check out, or pay on collection by cash, card or bank transfer.
Do you offer credit terms?
Not currently. Payment is made online when you order, or when you collect.
Are you VAT registered?
Yes. UK Wide Food Supplies Ltd is VAT registered (GB494765141) and registered in England with company number 16439450.